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We’d love to hear your views…

We‘re passionate about delivering the highest level of service and would be delighted to hear what you’ve got to say about your experiences with us. We use all feedback to continually improve all aspects of what we do to ensure that you can continue to enjoy a superb standard of online connectivity.

Please leave us a review on Trustpilot by clicking the link below and you could be in with a chance of winning a £500 Amazon voucher in our monthly prize draw. Draws are announced at the end of the month and winner’s details published on this website shortly thereafter.*

Important: Ensure that you include your plot number and the name of the development in the title of your review so that we can identify you in the prize draw.

Leave a review

Previous Winners

September 2019

Mr & Mrs Veacock

Persimmon Homes Saltram Meadows, Plymouth

Reviewed on Trustpilot – 14th September 2019

Quick and easy to set up, we purchased a new build everything was in place just ready to activate.

Mrs Veacock pictured with her Grandsons Jacob and Lucas, FibreNest Engineers, Lee (left) and Daniel, and Persimmon Homes Cornwall Contracts Manager, Brian Kellow (right).
Mrs Veacock pictured with her Grandsons Jacob and Lucas, FibreNest Engineers, Lee (left) and Daniel, and Persimmon Homes Cornwall Contracts Manager, Brian Kellow (right).

August 2019

Ms Laurel Sweets

Persimmon Homes Wellington Gate, Wantage

Reviewed on Trustpilot – 11th August 2019

Really good service. They couldn't connect us right away but gave us a 4G dongle whilst we waited. I don't know any other providers who do that. Only 4 stars because there was a delay in getting us connected due to a piece of equipment not being available, but seeing as we had the dongle it wasn't really a problem.

Ms Sweets pictured with Persimmon Homes Wessex Sales Manager, Roger Farr (left), and FibreNest Customer Support Specialist Becky Hobbs (right).
Ms Sweets pictured with Persimmon Homes Wessex Sales Manager, Roger Farr (left), and FibreNest Customer Support Specialist Becky Hobbs (right).

July 2019

Mr Jamie Low

Persimmon Homes Castle Gardens, Glasgow

Reviewed on Trustpilot – 16th July 2019

Glad to get the service installed. Colin and Martin were very attentive when setting up the service and ensured I was connected and up and running before leaving. Thank you.

Mr Low (left) pictured with FibreNest Engineer Colin Ross (right)
Mr Low (left) pictured with FibreNest Engineer Colin Ross (right)

June 2019

Mr. Steve Gardner-Collins

Persimmon Homes Nuthill Green in Brockworth, Gloucester.

Reviewed on Trustpilot – 20th June 2019

Fantastic speed and great customer service.

Mr. Gardner-Collins pictured with FibreNest Engineers Daniel Crouch (left), and Duncan Mapstone (right).
Mr. Gardner-Collins pictured with FibreNest Engineers Daniel Crouch (left), and Duncan Mapstone (right).

May 2019

Mr. Matthew Bould

Persimmon Homes Manor Vale in Pickering, North Yorkshire

Reviewed on Trustpilot – 29th May 2019

I had never heard of Fibrenest before I purchased our new build Persimmon home. I was quite wary at first but after speaking to the customer support team they really did put my mind at ease. It was important for me to have the internet set up ready for when we moved in and fibrenest sorted this out for me within a day of calling. Top service so far and speed is very good!

Mr. Bould (right) pictured with FibreNest Newsites Manager Chris Mottershead (left).
Mr. Bould (right) pictured with FibreNest Newsites Manager Chris Mottershead (left).

April 2019

Ms. Georgia Barker

Persimmon Homes Brookwood Chase, Buckshaw Village, Lancashire

Reviewed on Google Reviews – 3rd April 2019

Good provider, was quick and easy to get online as they had already put boxes in the houses on the development (I was in a new build). They give a 3 month free trial of the highest package which was good but we ended up going with the one below which has been fine really. No complaints so far.

Ms. Barker pictured with her partner (left), and John Roocroft, Managing Director of Persimmon Homes Lancashire (right).
Ms. Barker pictured with her partner (left), and John Roocroft, Managing Director of Persimmon Homes Lancashire (right).

March 2019

Ms. Stephanie Segar

Persimmon Homes Cromwell Gardens in Huntingdon, Cambridgeshire

Reviewed on Trustpilot – 18th March 2019

Really pleased with the quick internet and great service we have received so far. Have to admit I was a little apprehensive about having no choice but to use fibernest until the development is completed as I had never heard of them before but I'm really pleased. Really competitive prices and the speed is fantastic. We are a family of 4 and the kids love gaming on the PCs, using their phones and tablets and we often stream movies at the same time downstairs, you wouldn't notice the crazy usage as it's a super speedy service! Will not be looking to change providers if it continues with these speeds and service levels!

Stephanie Segar and her partner Bryan Dumbrill pictured with Sarah Morgan, FibreNest Sales Support Manager (left) and Trevor Shepherd, Site Manager (right).
Stephanie Segar and her partner Bryan Dumbrill pictured with Sarah Morgan, FibreNest Sales Support Manager (left) and Trevor Shepherd, Site Manager (right).

February 2019

Mr. Graeme Alexander

Persimmon Homes Annick Grange in Irvine, Scotland

Reviewed on Trustpilot – 27th February 2019

It's been great no issues at all.

Mr. Alexander and his family pictured with Persimmon Homes West Scotland's Contracts Manager James McCarron (left) and Sales Advisor (right)
Mr. Alexander and his family pictured with Persimmon Homes West Scotland's Contracts Manager James McCarron (left) and Sales Advisor (right)

January 2019

Ms. Maddy Gallacher

Persimmon Homes Low Moor Meadows, Morley, Leeds.

Reviewed on Trustpilot – 25th January 2019

It is so refreshing to come across a Can Do attitude. I had a very long and frustrating phone conversation yesterday evening with Fibrenest as I was unable to access the internet in order to join Fibrenest. I eventually spoke to Sarah who was very understanding but still unable to assist me. However, without my knowledge Sarah asked Derek and Matt the engineers on site to call at my home and assist me.

I am so delighted with their helpful and pleasant attitude. They couldn't do enough for me. I am now a subscriber to Fastnet [FibreNest] and can contact my granddaughter, not forgetting the online shopping of course..

So very thrilled, thank you Sarah for arranging this. Thank you Derek and Matt for not making me feel like a techy dinosaur, although I am.

Ms. Gallacher pictured with FibreNest engineers Matthew Docherty and Derek Noble (left) and Karen Follows, Director In Charge of Persimmon Homes West Yorkshire (right).
Ms. Gallacher pictured with FibreNest engineers Matthew Docherty and Derek Noble (left) and Karen Follows, Director In Charge of Persimmon Homes West Yorkshire (right).

December 2018

Ms. Amber Hardwick

Persimmon Homes Millenium Farm in New Waltham, Humberston.

Reviewed on Trustpilot – 11th December 2018

Chris, Matt and Derek stayed extremely late to ensure our internet was up and running. Very friendly and professional.

Ms. Hardwick and her partner with FibreNest Newsites Manager Chris Mottershead (left) and Edgar Espinoza, Assistant Site Manager (right).
Ms. Hardwick and her partner with FibreNest Newsites Manager Chris Mottershead (left) and Edgar Espinoza, Assistant Site Manager (right).

November 2018

Mr. Jonathan James

Persimmon Homes Plas Helyg in Parc Derwen, Bridgend

Reviewed on Trustpilot – 14th November 2019

Excellent customer service - Chris and his team are fab! Going above and beyond where ever they are able. Myself and my partner recently bought a new build on the Persimmon Plas Helyg site in Coity, Bridgend, due to being a corner plot we were connected to a row of houses yet to be built and would have been waiting a number of weeks for a connection, Chris and his team spent time solving this problem by putting their heads together to come up with a solution and connecting us elsewhere on the site. Couldn't ask for a better attitude or service! Thank you very much!

Mr. James pictured with FibreNest Newsites Manager Chris Mottershead (left) and Sarah Jones, Sales Advisor (right).
Mr. James pictured with FibreNest Newsites Manager Chris Mottershead (left) and Sarah Jones, Sales Advisor (right).
* Not all winners and reviews will be published online, as customer consent is required to do so but not always provided.